craps believe that great entertainment starts with safety. This page contains everything you need to know about playing smart on craps — from the self-control tools we provide, to recognising the warning signs of problem gambling, to the support resources available for Malaysian players.
Six tools you can activate at any time directly from your craps account, at no charge.
Set the maximum deposit amount you allow yourself to make within a daily (per day), weekly (7 days), or monthly (30 days) period. Once a limit is set, craps will not permit deposits beyond that amount even if you manually request it. Limits can be lowered immediately, but increases require a 7-day waiting period to take effect — this is an intentional protection feature.
Set the maximum loss amount you are willing to absorb within a daily, weekly or monthly period. Once the loss limit is reached, your craps account will be automatically blocked from placing new bets for the remainder of that period. This helps you avoid chasing losses, which can spiral into far bigger problems.
Set a time limit for each gaming session at craps. As the set duration approaches, the craps system will display a reminder. Once the time limit is reached, your session will end automatically. This feature helps you stay aware of how long you have been playing and prevents you from losing track of time.
Need a break? Activate craps's self-exclusion feature to block access to your account for a set period — 24 hours, 3 days, 1 week, 2 weeks, 1 month, or 3 months. During a self-exclusion break, you will not receive any marketing communications from craps. A self-exclusion break can be activated in under 2 minutes through your account settings.
If you decide that you need to permanently distance yourself from the craps platform, the self-exclusion feature allows you to close access to your account for a minimum of 6 months or permanently. Once activated, craps will delete all associated marketing information and ensure you cannot re-register using the same details during the exclusion period.
If you find yourself playing certain game types too frequently — such as slots or live casino games — you can request that the craps support team block access to those specific game categories only, while still retaining access to the rest of the platform. This is a more targeted control option for players who know exactly where their problem lies.
Need immediate help? Contact craps support 24/7 via live chat.
Online gaming should be entertainment — not stress, not worry, and not a source of financial hardship. At craps, we take our responsibility seriously to ensure our platform does not become a source of harm for any player. This page is one of the most important pages on craps, and we encourage all members to read it.
At craps, we believe that genuine online casino entertainment cannot exist without a solid foundation in responsible gaming. This is not merely a legal obligation or a compliance checkbox — it is a core value that shapes how we design every feature on the craps platform, train every member of our team, and make business decisions every day.
We recognise that a platform like craps brings genuine enjoyment and entertainment to the majority of players who gamble responsibly. At the same time, we cannot ignore the reality that a small number of players may develop serious gambling problems. For this group, having access to effective self-control tools, clear communication about risks, and easily reachable support resources can make a real difference.
Core craps Principles: craps' long-term success depends on the trust and wellbeing of our players. A platform that exploits vulnerable players is not only unethical — it is also not a sustainable business model. That is why responsible gambling is in everyone's best interest at craps.
All self-exclusion tools at craps are free, easy to access and designed to actually work. Our system will not try to discourage you from using these tools or make the process unnecessarily difficult. On the contrary, we have deliberately placed responsible gambling tool access in a prominent location within your craps account so they are easy to find and use.
Players who play smart at craps enjoy the platform as entertainment without letting it affect their daily lives. Here is a practical guide to keeping your craps experience positive:
Before starting each gaming session at craps, clearly decide how much money you can afford to lose without affecting your essential needs — utility bills, rent, food, transport. This is not money you're "planning to win back" — it's entertainment money you're fully prepared to part with. Once that limit is reached, stop playing for the day.
One of the most common traps in gambling is "chasing losses" — betting more after a losing streak in hopes of winning back what you have lost. At craps, as with any casino, every slot spin or baccarat hand is an independent event. Past results have no bearing on future outcomes. Chasing losses almost always leads to even greater losses.
Craps is an entertainment platform — not a reliable way to make money. While big wins are possible, they cannot be predicted or guaranteed. If you find yourself depending on craps winnings to cover everyday expenses, that is a serious warning sign that needs to be addressed.
Extended play sessions can impair your judgement. We encourage all craps players to take a short break every 30–60 minutes — stand up, stretch, have a glass of water, and honestly assess whether you are still playing for fun or have slipped into a different mindset.
Helpful Tip: Use craps' session time limit feature to set automatic reminders. Our platform will notify you when your chosen duration is nearly up, so you can make a conscious decision about whether to continue playing or stop.
Gambling problems rarely appear out of nowhere — they typically develop gradually. Recognising the early warning signs is an important step toward getting help before things become harder to manage. Take an honest look at yourself using the checklist below:
You frequently think about gambling — planning your next session or dwelling on past ones — even while at work or spending time with family.
You need to wager increasingly larger amounts to get the same level of excitement as before — a growing tolerance is a significant warning sign.
You feel restless, irritable or uneasy when trying to cut back or stop gambling — a sign of psychological dependence that should be addressed.
You use money that was meant for other needs — bills, rent, your children's essentials — to gamble, or you borrow money for the purpose of gambling.
You hide your gambling activity from family members or close friends, or lie about how much time or money you have spent gambling.
You continue to gamble even though it has caused serious problems in your personal relationships, work, or finances — and even when you yourself want to stop.
You are using gambling as a way to escape from problems, feelings of anxiety, depression, or unpleasant situations in your life.
After winning, you find yourself unable to stop and keep playing until all your winnings are gone — never feeling satisfied with what you've won.
If you recognise yourself in two or more of the signs above, that's not a sign of weakness — it's useful information. Many people find themselves in the same situation, and help is available. Contact the craps support team or refer to the support resources in Section 6 of this page.
All self-control tools craps accessible directly from your account settings. Here is a step-by-step guide:
Log in to your craps account and click the profile icon in the top right corner.
Select "Account Settings" then navigate to the "Responsible Gaming" section.
Select "Deposit Limit" and specify the period (daily / weekly / monthly) and the maximum amount in MYR.
Click "Save" — the limit takes effect immediately for reductions. Increasing a limit requires a 7-day waiting period.
The process for activating a self-break on craps works the same way as setting a deposit limit — go to the "Responsible Gaming" section in your account settings. Select the break duration you want and confirm. Your account will be suspended immediately. You will not receive any marketing communications during the break period.
For permanent self-exclusion, we encourage you to contact the craps support team directly via live chat or email at support@craps-bangla.net. Our team will process your request promptly — typically within 24 hours — and ensure all your marketing data is deleted. No questions asked, no attempts to talk you out of it.
If you have trouble accessing or using any craps self-control tools, or if you need a limit applied more urgently, contact the craps support team via live chat. Our team operates 24/7 and can help you activate any protective measure you need within minutes.
craps enforces a zero-tolerance policy on access by individuals under 21 years of age. This goes beyond a legal compliance requirement — it is a moral responsibility we take seriously.
If you share a device with children or younger dependants, we encourage you to take the following steps to prevent unintended access to the craps platform:
If you suspect underage access: Contact the craps support team immediately at support@craps-bangla.net. We will investigate and take prompt action to close the account in question.
If you or someone you care about is struggling with a gambling problem, you do not have to face it alone. Support resources are available in Malaysia to help you. Here is information you can use:
A welfare helpline operating 24 hours a day. Provides psychosocial support to Malaysians on issues including addiction and financial stress.
Malaysia's leading psychiatric hospital offering addiction treatment services, including gambling addiction. Referrals can be made through a GP or government clinic.
The Malaysia Ministry of Health provides mental health services through hospitals and health clinics across the country. These services are subsidised for Malaysian citizens.
A non-governmental organisation providing emotional support to individuals experiencing stress, anxiety, and self-harm ideation. Available 24 hours a day.
JKM provides a wide range of social welfare support services to Malaysians, including counselling and assistance for addiction issues and financial hardship.
Malaysia has many certified counsellors who specialise in gambling addiction. The Lembaga Kaunselor Malaysia (LKM) maintains a directory of licensed counsellors across the country.
Seeking help is a sign of strength, not weakness. Many people have successfully overcome gambling problems with the right support and gone on to live healthier, more fulfilling lives. craps fully supports players who choose to seek help — and we will make the self-exclusion or account closure process as straightforward as possible for anyone who needs it, with no obstacles.
Support team craps specifically trained to handle responsible gambling enquiries and requests. We understand that reaching out to a platform to request limits or account closure can feel uncomfortable — we want you to know there is absolutely no judgement here. Your wellbeing comes before any business consideration.
In the online casino industry, the phrase "responsible gambling" can sometimes feel like little more than a formality — tucked away at the bottom of a webpage in small print, with no meaningful support behind it. At craps, we chose to take a different approach, and we'd like to explain why.
When we first began building craps in 2018, one of the founding team's earliest discussions centred on how to ensure the platform would not become a source of harm for Malaysian players. We knew from industry research and experience that a small proportion of players — an estimated 1–3% — may develop serious gambling problems. For this group, having effective and easily accessible control tools in place can make a significant difference in their lives and the lives of their families.
That is why the self-control tools craps built to actually work. Reduced deposit limits take effect immediately — no 24-hour waiting period, no need to contact support. Activated self-exclusions cannot be reversed on a whim — our system does not offer a conveniently placed "cancel self-exclusion" button designed to tempt players in a vulnerable emotional state. Permanent self-exclusions are processed without interrogation or persuasion attempts — we will not send promotional emails to someone who has asked not to be contacted.
We are also aware that gambling problems are often closely linked to broader mental health issues — anxiety, depression, financial stress, or trauma. Someone playing slots craps to "escape" from work stress may need more than just a deposit limit — they may require genuine psychological support. That is why we list professional Malaysian support resources on this page, not just our own platform's control tools.
For the majority of craps players who play responsibly and enjoy the platform purely as entertainment — thank you for setting a great example. The way you play — budgeting, respecting limits, playing for fun — is exactly the right way to enjoy craps and everything we offer, from Pragmatic Play slots to live baccarat, from Malaysia Super League fixtures to online 4D lottery.
And to anyone who is struggling — whether you're just beginning to reflect on your own habits, or you're in crisis right now — we want you to know that craps is here for you. Reach out to us. Use the control tools we've put in place. Seek professional help if you need it. Your long-term wellbeing matters far more than any win or loss on our platform.
Answer these 3 quick questions honestly to get a clear picture of your playing habits on craps.
1. In the past month, have you ever gambled with money that was meant for essential expenses (bills, food, rent)?
2. Have you ever tried to stop or cut back on gambling but were unable to?
3. Has gambling ever caused problems in your relationships with family or friends, or affected your work or academic performance?
Got it! Based on your answers, your playing habits appear to be healthy. Keep setting a budget and playing for entertainment. Remember that craps' self-control tools are always available should you need extra support down the road.
Needs Attention. Your answers suggest a few warning signs worth paying attention to. We encourage you to use craps' self-control tools and consider speaking with someone you trust about your playing habits. Support is available — you do not have to face this alone.
The most frequently asked questions by Malaysian players about the craps responsible gaming programme.