craps takes your privacy very seriously. This policy clearly explains what data we collect, how it is used, who it may be shared with, and what rights you hold as a member. We have written this in plain, easy-to-understand language — not in convoluted legal jargon.
Six core pillars of data protection we uphold for every craps member.
All data transmitted between your device and craps' servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB. Your information cannot be intercepted by any third party during transmission.
Craps operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of collecting, processing, and storing our members' personal data adheres to the applicable local legal requirements in Malaysia.
Craps has never sold, rented, or traded members' personal information to third-party advertisers, and never will. Your data is not our business commodity — the craps platform generates revenue through gaming services, not through user data.
All personal data of craps members is stored on servers protected by strict access controls. Only authorised craps staff may access this data, and every access is audited and logged for security purposes.
Every craps member has the right to access their personal data, correct inaccurate information, request a copy of the data held, or request deletion of data subject to applicable legal and operational requirements.
Craps members may opt out of marketing communications at any time via account settings or by contacting our support team. Opt-out requests are processed within 48 hours and are fully respected with no penalty to account access.
Have questions about your privacy at craps? Reach us via 24/7 live chat.
This Privacy Policy describes the data protection practices of the platform craps (craps-bangla.net). It applies to all information collected by craps through its website, mobile app, and any other communication channels. By registering an account or using the craps platform, you agree to this Privacy Policy. Please read it carefully and contact us if any section requires further clarification.
craps ("we", "the platform", "craps Malaysia") is the data controller responsible for personal data collected through our platform at craps-bangla.net. This Privacy Policy ("Policy") describes how we collect, use, store, protect, and disclose your personal information in connection with your use of the craps platform.
This policy is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) of Malaysia and any other applicable data protection laws. We are committed to ensuring your privacy is respected and protected at all times when you interact with the craps platform.
This policy applies to:
Key Commitments: craps will not process your personal data unless there is a valid legal basis for doing so — whether that is your consent, a contractual requirement, a legal obligation, or a legitimate legitimate interest. We are always transparent about the purpose for which your data is processed.
When you register a craps account, use our services, or interact with our support team, you provide the following data directly to us:
When you use the craps platform, our systems automatically collect certain technical information to ensure the platform operates correctly and securely:
To meet Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance requirements, craps may request copies of identity verification documents, including:
craps does not store full credit or debit card numbers or PINs. Payment information is handled directly through PCI-DSS compliant payment gateways.
Craps collects and processes your personal data solely for the following purposes. We do not process data beyond what is stated here without first obtaining your consent.
Craps does not use your personal data to make automated decisions that materially affect your legal rights without human intervention.
craps does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. This is a non-negotiable commitment.
However, in the course of operating the platform, craps may need to share certain data with the following third parties to the extent necessary:
Vendors who assist craps in operating the platform — including server hosting providers, payment gateways, gaming software providers (such as Pragmatic Play, NetEnt, Microgaming, PG Soft) and analytics services. All such vendors are bound by strict confidentiality agreements and are only permitted to use data for purposes specified by craps.
Craps may be required under Malaysian law to disclose certain information to the relevant authorities, such as Bank Negara Malaysia, the Royal Malaysia Police (PDRM), or other regulatory bodies, where there is a court order or lawful request related to a criminal investigation including money laundering or financial fraud.
Should craps be involved in a merger, acquisition, or asset transfer, member data may be transferred as part of that transaction. In such circumstances, members will be notified and the receiving entity will maintain an equivalent or stricter privacy policy.
Important Assurance: In all data-sharing situations described above, craps shares only the minimum data necessary for the specific purpose in question. We do not share more than is needed, and all parties receiving data are bound by confidentiality obligations equivalent to craps's own standards.
Cookies are small text files stored on your device when you visit the craps website. They help our platform function more effectively and allow us to understand how members use the platform, enabling us to continually improve.
You can manage or delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the full functionality of the craps platform. For information on how to manage cookies in popular browsers, refer to your respective browser's help section.
The craps mobile app may use device identifiers and third-party SDKs for analytics and app performance improvements. All such data collection complies with the relevant platform privacy policies and app store policies.
craps invests seriously in security infrastructure to protect the personal data of all our members. The key technical and organisational measures we have implemented include:
What Happens in the Event of a Data Breach? In the event of a data breach affecting members' personal information, craps will notify the affected members and the relevant authorities within the timeframe required by applicable law. We will provide details on the nature of the breach, the data potentially affected, and the steps we are taking to address it.
Craps retains members' personal data only for as long as necessary for the purpose it was collected, or for the period required under applicable Malaysian law.
Once the relevant retention period has expired, craps will securely delete or de-identify your data using industry-standard methods. Anonymised data may be retained for analytical purposes indefinitely, as it can no longer be linked to any specific individual.
Under Malaysia's PDPA and the craps Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data craps holds about you. Requests will be processed within 21 business days.
If your data is inaccurate or out of date, you may request that craps correct it via your account settings or by contacting support.
You may request the deletion of your personal data, subject to any legal retention obligations that craps is required to comply with.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive the personal data you have provided to craps in a portable, machine-readable format.
Under certain circumstances, you may request craps to restrict the processing of your data while awaiting the outcome of an objection or claim.
To exercise any of the above rights, contact craps' Data Protection Officer by email at privacy@craps-bangla.net or via the support live chat. We will verify your identity before processing any data request to ensure the security of your account.
Certain rights may be limited in situations where craps has a legal obligation to retain or process specific data — for example, financial records required for AML compliance. In such cases, craps will explain the reasons to you.
craps reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to keeping members informed of any material changes.
Craps' policy change notification procedure is as follows:
Continued use of the craps platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your craps account before the effective date.
If you have any questions, concerns, or complaints regarding how craps handling your personal data, we encourage you to contact us directly — we always aim to resolve any privacy concerns with members first before escalating further.
If you believe that craps has not handled your personal data in accordance with applicable law and we have failed to resolve your concern satisfactorily, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority.
When you register with any online casino platform, you are placing a great deal of trust in us. You share your name, phone number, banking details, and in some cases a copy of your identity document. That trust is not something we take lightly — and at craps, we do not take it lightly. Privacy and data protection are not simply boxes to tick for legal compliance; they are part of how we show respect to every Malaysian member who chooses to play with us.
One of the most common complaints raised by Malaysian online casino players is receiving unsolicited sales calls or spam emails from companies they have never directly engaged with — a clear sign that their data has been sold to third-party advertisers without their knowledge or consent. At craps, we have a zero-tolerance policy against this practice. We have never sold or rented our members' data — not in the past, not today, and not ever in the future.
On the technical side, craps invests in security infrastructure on par with banking industry standards. 256-bit SSL encryption is the starting point, not the finish line. We conduct regular penetration testing, monitor our systems 24/7 for security threats, and restrict staff access to member data based on the principle of least privilege. This means craps customer support staff assisting you with technical issues cannot view your financial information — only teams that require such access as part of their role can do so, and every instance of access is logged.
We also recognise that the digital landscape is constantly evolving, and privacy threats continue to grow. That is why the security team at craps stays current with the latest developments in cybersecurity and continuously updates our protective measures as needed. Whenever Malaysia's PDPA is updated or industry standards change, craps will adapt its practices promptly.
For new members who are still uncertain about the security of their data at craps, we encourage you to read this Privacy Policy carefully, and please do not hesitate to reach out to our support team with any questions. Better yet, you can try the craps platform in free demo mode without providing any financial information — a great way to get comfortable with our platform before deciding to create a full account. Your trust must be earned, and we understand that.
The questions Malaysian members ask most often about privacy and data protection at craps.